Data Protection

Last updated: October 10, 2025

Our Commitment to Data Protection

At PixMuse AI, we take data protection seriously. This document outlines our comprehensive approach to protecting your personal information and ensuring compliance with global data protection regulations including GDPR, CCPA, and other applicable laws.

Data Protection Principles

We are committed to the following principles:

  • Lawfulness: We process data lawfully, fairly, and transparently
  • Purpose Limitation: We collect data only for specified, explicit purposes
  • Data Minimization: We collect only the data necessary for our services
  • Accuracy: We ensure your personal data is accurate and up-to-date
  • Storage Limitation: We retain data only as long as necessary
  • Security: We implement appropriate technical and organizational measures
  • Accountability: We maintain records of our data processing activities

Technical Security Measures

Encryption:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for data at rest
  • End-to-end encryption for sensitive operations

Infrastructure Security:

  • SOC 2 Type II compliant cloud infrastructure
  • Regular security audits and penetration testing
  • 24/7 monitoring and threat detection
  • Secure backup and disaster recovery systems

Access Controls:

  • Multi-factor authentication for admin access
  • Role-based access control systems
  • Regular access reviews and permissions audits
  • Secure API authentication and rate limiting

AI Model Data Handling

Image Processing Security: Your images are processed in isolated environments with the following protections:

  • Temporary processing with automatic deletion after 7 days
  • No retention of original images beyond the specified period
  • AI models operate in sandboxed environments
  • No use of customer data for model training without consent

Model Security: Our AI models are protected with:

  • Secure model hosting with regular security updates
  • Input validation and sanitization
  • Output filtering and safety checks
  • Protection against model extraction and attacks

Data Subject Rights

Under GDPR and similar regulations, you have the right to:

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Portability

Receive your data in a machine-readable format

Right to Object

Object to processing of your data

Right to Restrict

Limit processing of your personal data

Data Breach Response

Incident Response Plan: We maintain a comprehensive incident response program that includes:

  • 24/7 security monitoring and alerting
  • Rapid assessment and containment procedures
  • Clear escalation protocols for security incidents
  • Regular incident response team training

Breach Notification: In the event of a data breach, we will:

  • Assess the risk to individuals' rights and freedoms
  • Notify affected users and authorities within 72 hours when required
  • Provide clear information about the breach and its impact
  • Offer guidance on protective measures users can take

Third-Party Data Processors

We carefully vet all third-party service providers and ensure they:

  • Meet equivalent data protection standards
  • Sign data processing agreements with strict obligations
  • Undergo regular security audits
  • Provide adequate technical and organizational measures
  • Notify us promptly of any security incidents

Current Data Processors: Our trusted partners include cloud infrastructure providers, payment processors, and email delivery services, all selected for their strong commitment to data protection.

Compliance and Certifications

GDPR Compliant

Full compliance with EU General Data Protection Regulation

CCPA Aligned

California Consumer Privacy Act compliance

SOC 2 Type II

Annual security audits and compliance verification

ISO 27001

Information security management standards

Contact Our Data Protection Officer

For questions about data protection, exercising your rights, or reporting security concerns, please contact our Data Protection Officer:

Email: dpo@pixmuse.io
Response Time: Within 30 days for data rights requests
Security Issues: security@pixmuse.io